App problem
Report a crash, capture problem, install failure, or feature that is not behaving correctly.
Private support intake
Bring the problem.Leave with a clear path.
Send the exact details once, get a reference you can track, and keep private information out of public channels.
Setup help
Get a clear path through first-run setup, app permissions, recording, or mailbox access.
Safe reporting
Private reports are stored for EMX support. Never include passwords, keys, tokens, or full receipts.
New support request
Tell us what happened.
Include what you expected, what happened instead, and exact steps to reproduce it. A screenshot or text log is optional.
Never send secretsPasswords, mailbox keys, license keys, tokens, cookies, and full receipt IDs do not belong in a report.
Safe attachments onlyPNG, JPG, WebP, TXT, or LOG files up to 5 MB. Cover private values before uploading.
Trackable from the startYour confirmation includes an EMX reference for checking status later.
Track a request
Check where it stands.
Use the exact reply email and reference from your confirmation. We only show status—not the private report body.
Need a public conversation?
The EMX Discord is still available for general questions that do not contain private data.